The following Rules and Obligations should be observed at all times. All Members and Pay and Play Users should familiarise themselves with and abide by them and the Club’s Constitution. If you have any queries, please refer them to a Committee Member.
1. All Members are required to complete a membership form and to pay the appropriate fee at the time of joining and at each renewal date.
2. Full and Associate Membership of the Club is annual although payment may be made by monthly subscription in advance. Discounts are provided for annual payments. The membership period is from 1 August for 12 months annually although membership may be taken up during the year until the following 1st August. At this time Members will have the option to pay annually.
3. The Club is governed by its constitution, Club Rules and Obligations. The Club rules and Obligations can be varied at the discretion of the Club Committee subject to the normal quorum and voting rules. All changes throughout the year to be ratified or amended at the Annual General Meeting.
4. Full Members Only paid up Full Members of the Club are eligible to use the courts and its facilities on a regular basis without paying a court fee, including block booked Club sessions.
5. Associate Members Associate Members are eligible to play in the block booked sessions for Friday Club Night from 7.30pm to 9.00pm and/or Sunday Club Night from 7.00pm to 9.00pm and/or the Saturday afternoon session from 2.00pm to 4.00pm. Those wishing to play at other times and other days will be subject to the same terms and conditions as Pay and Play Users.
6. Pay and Play Users All Pay and Play Users are required to complete an application form to enable them to book and pay for courts. Pay and Play Users will be subject to the Rules and Obligations of the Club and asked to accept the Risks Waiver Indemnity Agreement that Members are subject and to confirm they are physically fit to play squash before being permitted to book a court.
7. Guests of Full Members Guests of Full Members are permitted to play Full Members subject to the Full Member paying the fee required. It is the responsibility of Full Members to ask their Guest(s) to sign the Club's attendance register and/or at the touch screen kiosk, to ensure their guest complies with the Rules and Obligations of the Club and to accept the official waiver form before participating in a game of squash.
8. Online Booking No Member or Pay and Play User may use a court unless it has been prior booked. Courts are booked by using the Online System. The booking can be made if a court has not been booked and the Member or Pay and Play User wishes to use it. They need to log in, book the session and pay the fee required.
9. Advance Booking Full Members can book courts up to 14 days in advance. Associate Members and Pay and Play Users can book courts up to 7 days in advance. No Member or Pay and Play User can book more than 1 court a day.
10. Sign Daily Court Attendance Register or at touch screen kiosk On entry to the Club all Members, their Guests and Pay and Play Users must sign in at the Daily Court Attendance Register and/or at the touch screen kiosk for courts booked on the Club’s Online Booking System. This includes both the person who booked the court and their opponent. If Members or Pay and Play Users are found to be breaching this rule the Committee reserves the right to prevent them from booking courts in future.
11. Court Time Courts are booked for 45 minutes on week days and 60 minutes at weekends. Members and Pay and Play Users who have booked a court and are waiting to play, should discuss with players on court any extension that those players might seek. It is entirely a matter for players due on court whether or not to allow players on court to continue, for example to finish their game. The basic principle is that when court time expires those players on court should end their session as soon as the players who have booked the next session turn up. Otherwise the players on court may continue and finish their match.
12. Cancellation of Courts and No show charges All Members and Pay and Play Users must cancel their court bookings if they are unable to play as booked. This will free up the court for another Member or User. Cancellations can only be effected by using the Online Booking System.
➢ Associate Members and Pay and Play Users will get a credit to apply to another court booking provided the cancellation has been made at least 24 hours before the time of the booked court. Otherwise there will be no refund or credit entitlement. ➢ Full Members (and Junior Members eligible to play in the Internal Box leagues) are requested to cancel at least 24 hours before the time of the booked court. When unable to use a booked court Members should cancel as soon as possible to make the court available for others to use. ➢ Members and Pay and Pay Users found not to be cancelling courts (including Junior Members eligible to play in the Internal Box leagues) will be charged the no show fee stated in the Club’s Current Summary of Charges Notice.
➢ Until these cancellation and no show fees are paid the Member or Pay and Pay User will not be able to book another court. 13. Gosling Junior Squash Club
➢ The Junior Club meets every Saturday’s during school term periods from 10.00am to 1.00pm. ➢ When a junior first attends the Club the coach will provide, if required, a racket and safety glasses.
➢ After the second session parents will be asked to complete a Parent Consent Form to provide the Club with contact details and any medical information the parent feels the coaches should be made aware.
➢ At this point parents will be expected to buy the Junior Member their own racket and safety glasses. 14. Players Under 19 ➢ Any games played by players Under 19 will be through their membership of Gosling Junior Squash Club and they will need to comply with the conditions of membership of that Club and the Rules and Obligations of Gosling Squash Club.
➢ All juniors using the Club must have any administrative documentation in force at the time completed, especially any dispensation not to use safety glasses.
➢ Players under 16 will not be permitted to book courts or to play without approved adult supervision. ➢ Members of Gosling Junior Squash Club can request to play in the Adult Internal Leagues. Once they have been assessed by a Club Official to be ready they will be entered into the leagues at a level considered by the Official to be suitable provided they continue to participate in the Junior Saturday Club. If they are under 16 they will only be permitted to play if their parent or the Junior Squash Club coach oversees the match. Juniors 16 and over will be permitted to play without this supervision and to book courts using the online booking system for which no court fee will be charged. ➢ Junior Members playing in the Adult Internal Box Leagues may play each other if they are drawn together in the Leagues at any time or in friendly games at any time at weekends outside of the Saturday Club sessions for no charge provided they are 16 or over and they use the online booking system.
➢ All other Junior Members are only permitted to play on the courts during the Saturday Junior Club or at other times as a Guest of an Adult Member of Gosling Squash Club who has been DBS checked or the game is overseen by an adult who has been DBS checked. ➢ When playing an Adult, the Adult Member to be responsible for booking the court. 15. Members, Junior Members, Pay and Play Users and Guests must:
➢ only wear clean non-marking squash shoes on court, wear appropriate clothing and use the correct equipment. Outdoors shoes or boots must not be worn on court.
➢ only use approved non-marking squash balls that do not mark or damage the walls. ➢ not take glass of any kind, chewing gum, or food on court.
➢ take rubbish off court to either be placed in an appropriate bin or taken home. 16. Safety on Court Squash players have a shared responsibility for safety on court. Players can be injured by either the ball or racket. If in doubt do not play the ball. The Club shall not be responsible for injuries caused or sustained by Members whilst at the Club, or caused through play. 17. Housekeeping ➢ Each Member, Pay and Play User and Junior Member is required to keep the courts, common parts of the building and the toilets/changing rooms tidy. Any damaged or non-functioning equipment to be reported to the on duty GLL receptionist and to a Committee Member in person or by email. ➢ Taps, showers, should be turned off when not in use and court lights turned off when the courts are not in use. ➢ Smoking or vaping is not permitted within the Building. 18. The Stadium Building and Opening Hours ➢ The Stadium Building in which the Squash Courts are located is rented by the Gosling Squash Club from GLL (Greenwich Leisure Limited). GLL are responsible for the maintenance and repair of the Building and for opening and locking up of the Building at closing time. ➢ The standard opening times for using the Squash Club facilities are stated in the Summary of Charges Notice displayed on the Club Notice Board in the Squash Court corridor. 19. Unattended Property If provided by GLL lockers are not to be used for valuable items. The Club Members, their Guests and Pay and Play Users are responsible for protecting their property by keeping it with them at all times. Neither GLL nor Gosling Squash Club will accept any responsibility for any damage to, loss or theft of personal property left unattended on the premises, taken from lockers or taken from vehicles in the car park. 20. Car Parking and Charges
➢ The Gosling Sports Park car park is the responsibility of GLL (Greenwich Leisure Limited) under the “Better” Brand. ➢ Car parking is available to Gosling Squash Club Members, their Guests and Pay and Play Users only when using the facilities provided within Gosling Sport Park and or the Stadium Building.
➢ Neither GLL nor Gosling Squash Club will accept any liability for any loss or damage which may result from the use of the car park by Club Members, their Guests or Pay and Play Users. All such use is at risk of the Club Member, their Guests or Pay and Play Users. ➢ Neither membership nor planned booked use of facilities guarantees the availability of a parking space. Spaces are available on a first come first served basis.
➢ Parking may or may not be chargeable dependent on the period of stay. Parking without due payment will result in an enforcement notice and charge being issued by the car park operator appointed by GLL. 21. Cancellation of Membership by the Club The Club reserves the right to cancel a Member’s membership without notice
➢ if they commit repeated breaches or a material breach of the rules above
➢ if they are deemed to have behaved in a way which is threatening, violent or abusive towards another player, referee or other third party
➢ if they are deemed to have misused or damaged the facilities through their negligence and in contradiction to the rules above. 22. Cancellation of Membership by the Member Members have the right to cancel their membership at any time by notifying the Membership Secretary. But Members will not be entitled to any refund for the 1st three months of membership in any year of membership. Thereafter for Members who pay monthly there will be no refund of payments made. Also cancellations cannot be backdated. For Members who pay annually and have obtained the benefit of the 10% discount for annual payments they will receive a refund according to the number of full months remaining to the forthcoming 1st June from the date of cancellation, less one month. 23. Disputes regarding Usage of the Club In the event of a dispute, or any matter relating to the usage of the Club and its facilities, please contact a Club Committee Member. 24. The Club shall be able to:
➢ close courts for maintenance or other special reasons such as matches, tournaments or hiring to local schools or other outside bodies.
➢ reserve courts for Club sessions, Herts squash league team games and coaching, on a regular basis. 25. Eligibility to Play in Teams, Internal Leagues and Club Events The Club enters Teams in a number of Hertfordshire Squash Leagues and run internal box leagues and Club block booked sessions and may from time to time run internal tournaments.
➢ All Full Members are eligible to play for Teams subject to selection by the Team Captains, who have the final say on player selection. Membership does not guarantee selection. Team captains are selected by the Members and agreed with the Club Committee. Players who are not Full Members will not be eligible to play in the Teams that play in the Hertfordshire Squash Leagues. ➢ All Team players must be Full Members of the Club to be eligible to be selected to play in a Team.
➢ By offering themselves for selection Members commit to play for the Club and to pay the appropriate match fee if they play. It is not the Team Captain’s responsibility to pay the match fee but to collect it from the Team players.
➢ All Full Members are eligible to enter the monthly Internal Leagues. By entering their names on a list displayed on the Club Notice Board in the Squash corridor they may join the next monthly league cycle. They will be entered into the leagues at a level considered by the Club Official to be suitable for that Member.
➢ All Members may play in the Friday Club Night from 7.30pm to 9.00pm and/or Sunday Club Night from 7.00pm to 9.00pm and/or the Saturday afternoon session from 2.00pm to 4.00pm. Dependent on the level of support these sessions achieve the Club reserves the right to alter these times or the number of courts available.
➢ Pay and Play users are not eligible to play in Teams, or Internal Leagues, but are entitled to two free Club Night sessions. Thereafter they will need to become either an Associate or a Full Member.
➢ All Members and Pay and Play Users (if invited) may be eligible to play in special events or tournaments which may be arranged by the Club from time to time when different terms may apply. Full details will be published at the time. 26. Squash Coaching The Club permits coaches who have agreed their programme with the Club Committee to collectively use the courts for up to 18 pre agreed sessions per week. The coaches must be fully paid up Members of Gosling Squash Club and be subject to a Coaching Agreement. The coaches charge Members and non-members a fee. Full details are on the Club Notice Board in the Squash Court corridor. If for some reason a coach cannot use a pre booked court the coach will notify the Club Official for block booking to make the court(s) available for booking.
Gosling Squash Club (the Club) is committed to protecting your personal information.
Our Privacy Policy contains important information about what personal details we collect, what we do with that information, who we may share it with and why, and your choices and rights when it comes to the personal information you have given us.
We may need to make changes to our Privacy Policy, so we will issue updates from time to time. If there are important changes such as changes to where your personal data will be processed we will contact you to let you know.
This Privacy Policy complies with the requirements of the General Data Protection Regulation (GDPR) May 2018
Who we are
The Club is an unincorporated association owned and managed by its members through an elected Committee, renting the facilities for playing squash for its members and the local community of Welwyn Garden City and surrounding area.
How we collect your information
The Club collects your personal data in the following ways:
➢ directly from you, when you fill in an application for membership
➢ when you make enquiries through the Club’s website, by email, text, over the phone or in person
➢ during your membership e.g. renewing your membership; entering a competition; sign up for coaching
➢ from someone who applied for membership on your behalf e.g. a family member or your squash coach who provided your contact details to the Club for that purpose
➢ from England Squash e.g. where ES provided your details in connection with a query you raised about the Club
➢ when using our online booking service
➢ our website, social media and mobile device application ('Apps')
The information we collect and use
The Club collects and use the following types of personal data about you:
➢ contact information, including your email address, telephone and mobile numbers, postal address, date of birth, and an emergency contact details
➢ financial information, including credit or debit card details, bank account
➢ health or medical conditions you have volunteered. This information will be considered confidential and will only be shared in the event of a medical emergency
➢ information that is automatically collected e.g. via cookies when you visit our website
➢ information you may provide us about other people e.g. relatives, children
➢ information on children, where relevant to a particular enquiry e.g. child membership. In these cases, we will collect and use only the information required to identify the child i.e. name, age, gender
If you do not wish us to collect and use your personal information in these ways it may mean that we will be unable to provide you with our services and membership may be refused or withdrawn.
Who has access to your data?
➢ designated Club Committee members and/or Officers for the purposes of Club related activities
➢ MyCourts who operate our booking system (which links the membership database with the court booking system, internal box league results, and the payments system) who is subject to its own privacy policy
➢ other Club members for the purpose of booking games on our online booking system
➢ England Squash – Governing Body
We will never sell your details to someone else. Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure .
How we use personal data
Personal data provided to us will be used for the purposes set out at the time of collection and, where relevant, in accordance with any preferences you express. Your data will only be used for:
1. Contractual and legitimate reasons
➢ administration of your Club membership, including sending subscription renewals, taking payments for subscriptions and confirmation of receipt of payments
➢ confirmation of court bookings
➢ informing you about court opening hours
➢ research and statistical analysis
➢ administering England Squash memberships
➢ increasing use of the Club’s courts and participation in the game generally
➢ storing your details on the software platform the Club uses for the online member management database and court booking system. Please note that your use of these systems is subject to the Terms and Conditions and Privacy Policy published on that site.
2. Legal reasons
To enable the Club to fulfil its legal obligations e.g. health and safety; insurance; child protection.
3. Benefit reasons
To provide, with your consent, information on benefits arranged as part of your membership with the Club. This will include, but is not limited to communications about:
➢ changes made by England Squash to its Members Benefits package
➢ squash related activities that the Club consider may be of interest to you e.g. organised Club events.
➢ squash coaching available at the Club
➢ requests for help in running the Club or assistance with a particular skill or task for the Club
When collecting your personal data, the Club will make clear to you what you are consenting to.
Where your information is processed
Your information is processed in the UK.
Your marketing preferences
The Club will always respect your wishes in respect of what type of communications you want to receive from us and how you want to receive them.
There are some communications however that we need to send you regardless of your marketing preferences in order for us to fulfil our contractual obligations to you as a member of the Club. Examples of these are:
➢ administration of your Club membership, including sending subscription renewals, taking payments for subscriptions and confirmation of receipt of payments
➢ confirmation of court bookings
You will have the option to receive additional emails from the Club that are strictly only Club related and important to the smooth running and success of the Club, and intended to maximize the value of your membership. e.g.
➢ Formal meetings, such as the AGM
➢ Organised social playing sessions, tournaments, box leagues, coaching, team matches etc.
➢ Issues such as security, operating hours, car parking, cleaning, changing rooms, technology problems etc.
You are in control of how the Club communicate with you. You can update your contact details and/or preferences by contacting the Club Membership Secretary – see contact details below.
You can expect to have the information held by the Club on you or your family amended by any of the methods above within a reasonable time.
How we protect your information
The Club know how much data security matters to all members. With this in mind the Club will treat your data with the utmost care and take all appropriate steps to protect it.
➢ Access to your personal data is password-protected. Only the designated Club Committee members have access to this data.
➢ If you have given consent for your telephone / mobile numbers and email address to be searchable by other Club members online for the purpose of organising box league or tournament games this information is password protected. Unless you object this information is also displayed on the Notice Board in the squash courts corridor.
➢ Hard copies of any personal data e.g. Membership forms, Club tournament draws etc. submitted to the Club are securely stored and shredded once the information has been uploaded to our secure Club database.
➢ Credit/debit card details are destroyed/deleted once a transaction has been completed.
How long we keep your information
We will keep your personal information only for as long as necessary for each purpose we use it while you are a member of the Club. Upon cancellation of your membership, we will delete all of your personal data within 12 months.
We may also keep your information after this period but only where required to meet our legal or regulatory obligations when the length of time we keep it vary depending on the obligations we need to meet.
Your individual rights
By law you have several rights in relation to how the Club uses your information. They are:
➢ Right to be informed - You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with – we do this in our Privacy Policy and privacy notices.
➢ Right of access - You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR) to check we are lawfully processing it.
➢ Right to correction - If your personal information is inaccurate or incomplete, you can ask for it to be corrected.
➢ Right to erasure - You can ask for your personal information to be deleted or removed if there is no good reason for the Club to continue to have it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing.
➢ Right to restriction - You can ask us to suspend or limit the processing of your personal information if you want to establish its accuracy for certain reasons. This means we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.
➢ Right to transfer - You can ask for a copy of your personal information for your own purposes or you can request the transfer of your personal information to another party in a safe and secure way.
➢ Right to object to processing - You can object to us processing your personal information where the Club:
• is relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground
• is processing your personal data for direct marketing purposes.
Please note that the above rights are not absolute, and the Club may be entitled to refuse requests where exceptions apply.
How to contact us or make a complaint
If you have any queries about our Privacy Policy or how the Club process your personal data, or if you wish to exercise any of your legal rights, please contact the Club Membership Secretary or the Club Treasurer:
➢ Email:
➢ Telephone
➢ In Person
If you are not satisfied with how the Club are processing your personal data, you can make a complaint to the Information Commissioner. You can find out more about your rights under applicable data protection laws from the Information Commissioner’s Office website: www.ico.org.uk
Please note that the Club’s Privacy Policy is independent to the privacy policies of its partners; MyCourts and England Squash. Please contact these organisations directly for information about their individual policies.
Definition: “Club” means “the ………Squash Club, its committee, officers and Members, agents or contractors” I acknowledge and agree, to the following:
Assumption of Risks
I am aware and accept that participating in the activities of the Club exposes me/my dependent to the possibility of bodily injury or death resulting from:
1. actions that are my/my dependent’s own fault
2. a third party unconnected with the Club’s provision of the facilities, or
3. events which the Club could not have foreseen or prevented if the Club had taken all reasonable care.
The Club will compensate me/my dependent for any loss I/my dependent may suffer if the Club fails to carry out its obligations to a reasonable standard or if the Club breach any duties imposed on it by law (including if the Club cause death or bodily injury to me/my dependent by its negligence) unless the failure is attributed to:
1. actions that are my/my dependent’s own fault
2. a third party unconnected with the Club’s provision of the facilities, or
3. events which the Club could not have foreseen or prevented if the Club had taken all reasonable care.
The Club will not accept any responsibility for any damage to, loss or theft of personal property left unattended on the Club premises, taken from lockers or taken from vehicles in the Gosling Sports Park car park. Neither will the Club accept any liability for any loss or damage which may result from the use of the car park. All such use is at the risk of Club Members, their Guests or Pay and Play Users.
Personal Responsibility
a) I confirm I am/my dependent is in good physical health and am/is capable of engaging in exercise and that such exercise would not be detrimental to my/my dependent’s health, safety, comfort or physical condition.
b) I understand the Club facilities and services are unsupervised and that the Club does not accept responsibility for any harm or injury to me/my dependent whilst using them unless caused by the Club's negligent act or omission.
c) I agree that prior to me/my dependent using a court at the Club, I will inspect the court and if I consider it is unsafe I will advise the Club officials or the reception staff and I/my dependent will not use it until the condition is rectified.
d) I understand that children under the age of 16 are not allowed to use the Club facilities without adult supervision nor any persons between 16 and 19 who have not been authorised to do so by the Club.
e) I understand safety glasses are recommended for use whilst playing a game of squash and should I choose not to wear glasses I do so at my own risk and accept full responsibility for any injury that results.
f) I understand the personal locker facilities are not to be used for protecting property and that I should protect my/my dependent’s valuables by keeping these with me at all times.
RELEASE OF LIABILITY WAIVER OF CLAIMS & INDEMNITY AGREEMENT
I WAIVE ANY AND ALL CLAIMS that I/my dependent have/has or may in the future have against the Club. I RELEASE the Club from any and all liability for any loss, damage, injury or expense that I/my dependent may suffer or that my next of kin may suffer, as a result of my/my dependent’s participation in a game of squash or using any of the facilities or services offered by the Club due to any cause excluding a negligent act or omission by the Club.
I WILL INDEMNIFY AND HOLD HARMLESS the Club from any and all liability for loss, damage, injury or expense suffered or incurred by me/my dependent or anyone else in connection with my presence at or participation in activities of the Club due to any cause excluding a negligent act or omission by the Club.
I UNDERSTAND THAT THIS AGREEMENT shall be governed in accordance with English law and shall be subject to the jurisdiction of the courts of England and Wales and that where a provision of this Agreement is deemed to be invalid or unenforceable by any court of England and Wales, the provision will be deleted but such deletion will not affect the validity and enforceability of the remaining provisions.